How to Contact ACV Support

April 24, 2026
Support Center

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How to Contact ACV Support

Contact options

Phone support

Call 1-800-553-4070 to speak with a support representative.

  • Monday-Friday: 9am-10pm ET
  • Saturday: 9am-2pm ET

In-app help

  1. Log in at app.acvauctions.com.
  2. Click the Help icon in the top navigation bar.
  3. Browse help topics or use the contact options available in the help menu.

Support center

Visit acvauctions.com/support for: - Department-specific contact information - The full buyer fee schedule - Policy and arbitration guidelines - FAQ articles

Dealer Rewards questions

For questions about the ACV Dealer Rewards program, email dealerrewards@acvauctions.com.

What to expect

When you contact support by phone, have your account information and relevant auction or transaction number ready. This helps the support team find your account and resolve your issue faster.

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