It's the new way to quickly and easily manage your titles.
Successful title processing is essential in selling a vehicle through the ACV marketplace. ACV wanted to create a single place where a dealership’s title clerk(s) could see everything they currently have in flight with ACV. We aimed to create a transparent, holistic view into the titles process from printing shipping labels, providing updates directly to ACV, seeing live updates as a title makes its way through the process.
How do I access ACV’s Title Hub?
A member of a selling dealership can access Title Hub by clicking on the Title Hub button within MyACV. If you do not see this button, contact your account representative to gain access.
Who can access the Title Hub?
Any user of the ACV Auctions marketplace may access the Title Hub. Additionally, ACV has created a new role designed explicitly for title clerks, finance, and other administrative functions. ACV refers to this role as a “Restricted Access” user. We encourage dealers to add all members of their administrative teams to enhance transparency around the title process.
How do I add a “Restricted Access” user?
A dealership’s admin user can add a Restricted Access user by navigating to Settings, Manage Users, and clicking the New User button. Select the Restricted Access options from the permission field on the user’s profile. See the screenshot below.
Select "Restricted Access User" from the permissions field
What criteria does a title need to meet to be labeled “open”?
Any title that is currently in an unreceived, problem, or those currently under review are categorized as open.
What criteria does a title need to meet to be labeled “closed”?
Closed titles have been verified & forwarded to the buyer.
What is a dealership title note?
With the introduction of the ACV Title Hub, a dealership’s title clerks may now provide updates directly to ACV by using the note field on a given title record.
Can I add multiple updates within the notes feature?
Absolutely! Users may add as many updates as they would like to a title record. Once a title record has been closed, users’ ability to add a note(s) will be disabled.
Will my dealership continue to receive shipping labels via e-mail?
Once upgraded to the title hub, a dealership will no longer receive shipping labels via email. Once an auction has been won and finalized, a title record will appear in the open section of the title hub, where users may print or reprint a shipping label for a given title record.
Will my dealership continue to receive an activity report via e-mail?
All users registered through the ACV Auctions marketplace will begin receiving a new and improved Daily Title Summary e-mail. Users on ACV-maintained mailing lists will also receive this new daily summary.
Watch this video to see how Title Hub can help you easily manage your titles.
