It's the new way to quickly and easily manage you titles. Review the information below to learn more!
A member of a selling dealership can access Title Hub by clicking on the Title Hub button within MyACV. If you do not see this button, contact your account representative to gain access.
Any user of the ACV Auctions marketplace may access the Title Hub. Additionally, ACV has created a new role designed explicitly for title clerks, finance, and other administrative functions. ACV refers to this role as a “Restricted Access” user. We encourage dealers to add all members of their administrative teams to enhance transparency around the title process.
A dealership’s admin user can add a Restricted Access user by navigating to Settings, Manage Users, and clicking the New User button. Select the Restricted Access options from the permission field on the user’s profile. See the screenshot below.
Any title that is currently in an unreceived, problem, or those currently under review are categorized as open.
Closed titles have been verified & forwarded to the buyer.
With the introduction of the ACV Title Hub, a dealership’s title clerks may now provide updates directly to ACV by using the note field on a given title record.
Absolutely! Users may add as many updates as they would like to a title record. Once a title record has been closed, users’ ability to add a note(s) will be disabled.
Once upgraded to the title hub, a dealership will no longer receive shipping labels via email. Once an auction has been won and finalized, a title record will appear in the open section of the title hub, where users may print or reprint a shipping label for a given title record.
All users registered through the ACV Auctions marketplace will begin receiving a new and improved Daily Title Summary e-mail. Users on ACV-maintained mailing lists will also receive this new daily summary.
Virtual Titles is a part of ACV Title Hub, allowing dealers to upload their titles to ACV digitally for review, receive
feedback in-app, and print shipping labels.
An ACV representative will review your request and add you to the feature within 48 business hours. You then will receive an email welcoming you to Virtual Titles and walking you through the steps of how to use the new features.
Within Title Hub under Updates you will see different statuses; Upload Title to ACV, ACV Analyzying Submission, Ship Title to ACV, Upload Denied, Title at ACV, and more.
There are two ways to upload a title, you can hover over the auction you are looking for within Title Hub and click the “upload documents” button, or you can click the three dots on the right-hand side of the auction and a drop-down will display an option to “upload documents”.
In Title Hub under the updates section, you will see “ACV Analyzing Submission”.
Your auction status will show “Ship Title to ACV” if the title has been approved.
If your title is approved you are all set to ship your title to ACV. You can hover over “Ship Title to ACV” and click “Print Shipping Label”. That will take you to the shipping label where you can print and ship your title directly to ACV.
The status will show “upload denied” under Updates. Once those errors have been fixed you can upload the document again for review by clicking “Upload Document” An ACV Representative will reach out to you to work through the issues on the title. Once it is resolved you can upload the document again by clicking “Upload Document”.