You can request a password reset from the login screen. The reset link is sent to the email address associated with your account.
After resetting your password, you can log in immediately using the new credentials. Your account data, saved searches, and activity history are not affected by a password reset.
You did not receive a reset email. Check your spam or junk folder. If the email is not there after a few minutes, confirm you entered the correct email address. If the issue continues, contact ACV support.
The reset link says it has expired. Reset links expire for security reasons. Go back to the login screen, click Forgot Password again, and request a new link.
Your account uses Okta SSO. If your dealership manages logins through Okta, you may need to reset your password through your Okta admin or IT department rather than through ACV directly.
Need more help? Visit our Support Center or call 1-800-553-4070. Phone support is available Monday-Friday 9am-10pm ET and Saturday 9am-2pm ET.