Account: How to reset your password

You can request a password reset from the login screen. We send the reset link to the email address on your account.

If your dealership manages logins through Okta single sign-on, you might need to reset your password through your Okta administrator or IT department instead.

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Step-by-step instructions

1. Go to the ACV Auctions login screen.
2. Click "Forgot Password".
3. Enter the email address on your account.
4. Click "Request Password Reset".
5. Open the password reset email.
6. Click the reset link in the email.
7. Enter your new password.
8. Enter your new password again to confirm it.
9. Log in with your new password.

Your account data, saved searches, and activity history don't change when you reset your password.

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If you didn't receive a reset email
Check your spam or junk folder. If the email isn't there after a few minutes, make sure you entered the correct email address, then request a new link. If you still don't receive it, email or call us.

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If the reset link has expired
Reset links expire after a short time. Go back to the login screen, click "Forgot Password", and request a new link.

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Contact us

Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.

Email
service@acvauctions.com

Phone
1-800-553-4070, option 4

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