ACV facts & figures
Summary:
Dr. John Coles and Doug Hadden of ACV discussed how artificial intelligence (AI) is transforming the vehicle appraisal process by enabling consistency, accuracy, and scalability in pricing and condition evaluation. Dr. Coles emphasized the importance of using AI as a support tool—not a replacement—for human expertise, especially in identifying vehicle damage and ensuring uniform valuations. Dr. Coles explained how AI at ACV learns from millions of inspections and engine recordings, using that data to improve real-time vehicle assessments and consumer confidence. He also highlighted how ClearCar empowers consumers to receive guaranteed trade-in values before stepping into a dealership, helping dealers streamline transactions and avoid pricing disputes. The session emphasized that AI’s true value lies in its ability to reduce friction, eliminate guesswork, and drive profit through smarter acquisition and exit strategies. Watch the video here.
