Account: How to manage pickup and delivery locations

You can manage pickup and delivery locations from your account settings on our website.

Before you start, make sure you have the Admin role. You can't modify addresses without it.

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Step-by-step instructions

1. Log in to ACV Auctions.
2. Click your name in the top-right.
3. Click "Settings" in the dropdown menu.
4. Click "Manage Addresses" in the left sidebar.

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To add an address

1. Click "+ Add New" in the top-right.
2. Under "Location", enter a name for the address, and the street address, city, state, and ZIP code.
3. Under "Contact Information", enter the contact's first name, last name, phone number, and email address. If the phone number has an extension, enter it in "Ext". The carrier contacts this person when they're on the way to pick up the vehicle and when they arrive.
4. Select "Pickup" for a pickup address, or "Delivery" for a delivery address.
5. Click "Save".

Each address is either a pickup address or a delivery address. To use the same address for both, add it twice, once for each type.

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To edit an address
Click the pencil icon on the address.

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To remove an address
Click the trash icon on the address.

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Contact us

Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.

Email
service@acvauctions.com

Phone
1-800-553-4070, option 4

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Disclaimer

This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.

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