You can update the bank account on your ACV account by requesting a link from us.
We send the link to your account's billing email address. If your account doesn't have a billing email address, we send the link to the primary contact on your account instead.
Before you start, have the routing number and account number for your new bank account. We might also ask for an image of a voided check to verify the account.
Don't send bank information by chat, email, or phone. Only enter it through the link we send you.
We process and verify your new bank account within 2 business days. The day after you submit the form counts as day one.
If your account is locked because an ACH payment was rejected, you must contact us to retry the payment after we verify your new bank account.
Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.
Phone
1-800-553-4070, option 4
This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.
