You can report a vehicle you sold as abandoned from My ACV.
You can report a vehicle as abandoned only if it hasn't been picked up 7 calendar days after its original scheduled pickup date.
Turning on the switch reports the vehicle right away. There's no confirmation step. If you report a vehicle by mistake, turn off the switch.
We review your report and keep everyone involved updated as we resolve it.
Our Terms of Service describe how we handle costs related to abandoned vehicles, such as storage fees.
Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.
Phone
1-800-553-4070, option 4
This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.