Selling: How to report an abandoned vehicle on My ACV

March 2, 2026
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Selling: How to report an abandoned vehicle on My ACV

You can report a vehicle you sold as abandoned from My ACV.

You can report a vehicle as abandoned only if it hasn't been picked up 7 calendar days after its original scheduled pickup date.

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Step-by-step instructions
  1. Log in to ACV Auctions.
  2. Click "My ACV" in the navigation bar at the top.
  3. Click "Sold" in the left sidebar.
  4. Find the vehicle, and click the three dots on the right side of its row.
  5. Click "Report a Problem".
  6. Turn on the "Abandoned Vehicle" switch.

Turning on the switch reports the vehicle right away. There's no confirmation step. If you report a vehicle by mistake, turn off the switch.

We review your report and keep everyone involved updated as we resolve it.

Our Terms of Service describe how we handle costs related to abandoned vehicles, such as storage fees.

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Contact us

Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.

Email
service@acvauctions.com

Phone
1-800-553-4070, option 4

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Disclaimer

This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.

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