Selling: How to check pickup verification for sold vehicles

You can check whether each vehicle you sold had a verified pickup from the Sold page in My ACV. A pickup is verified when the pickup slip is scanned in ACV Verify.

Pickup verification is available only on our website.

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Checking pickup verification

1. Log in to ACV Auctions.
2. Click "My ACV" in the navigation bar at the top.
3. Click "Sold" in the left sidebar.
4. Find the vehicle, and check its status in the "Pickup Verification" column.

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If the status is "Pickup Verified"
ACV Verify recorded the pickup. The column also shows the date and time of the scan, in your local time zone.

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If the status is "Pickup Not Verified"
There's no verified scan on record for the vehicle. This doesn't necessarily mean something went wrong. For example:

• The vehicle hasn't been picked up yet.
• The buyer arranged their own transport, so we don't have a pickup record.
• The vehicle was picked up without a scan in ACV Verify.

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If the status changed from "Pickup Verified" to "Pickup Not Verified"
Refresh the page. If we cancel the transport after a pickup is verified, the status can change. If the status doesn't change back after you refresh, call us at 716-923-7923.

You can't edit pickup verification statuses. If you think a status is wrong, call us at 716-923-7923.

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Exporting pickup verification data

1. On the Sold page, click "Export Data" in the top-right.
2. Select a start date.
3. Select an end date.
4. Under "Auction Status", select "Transport Release".
5. Click "Confirm".

The downloaded file can be imported into Google Sheets or Excel. It includes pickup verification for every vehicle sold in the date range, with these details:

• Auction ID.
• VIN.
• Year, make, and model.
• Sale date.
• DOT number.
• Pickup Verified.
• Verified At.

The "Verified At" column uses UTC instead of your local time, and writes dates as day/month/year. For example, 03/10/2026 means October 3, 2026. UTC is 4 or 5 hours ahead of ET, so these times won't match the times on the Sold page.

If the export shows "Not Verified" for vehicles you expected to be verified, refresh the page and export the data again. If it's still incorrect, call us at 716-923-7923.

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Verification rate

1. Click "My ACV" in the navigation bar at the top.
2. Click "Performance" in the left sidebar.

The "ACV Release Slip Verified %" figure on the Performance Dashboard shows your month-to-date pickup verification percentage, compared with last month's full-month result.

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Contact us

Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.

Email
service@acvauctions.com

Phone
1-800-553-4070, option 4

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Disclaimer

This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.

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