Seller Vehicle Release Procedures

May 8, 2026
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Seller Vehicle Release Procedures

Overview

Sellers and Releasing Parties must follow the procedures below when facilitating vehicle pickup from their location. Compliance with these procedures, including use of ACV’s proprietary QR protocol, is of the utmost importance in order to protect yourself and the purchaser of your vehicle from falling victim to theft.

Procedure

  1. Review the Release Slip Presented
    1. Verify VIN and Vehicle Details
    2. Verify Auction ID (for ACV Auction Sales)
  2. Scan the QR Code when the Transporter is physically present
    1. Verify URL is qr.acvauctions.com
    2. Follow prompts & enter your phone number
  3. Verify Details
    1. Verify Text Message is from +1 (888) 864-5986
    2. Verify Secret Phrase matches your Bill of Sale (for ACV Auctions Sales)
    3. Verify DOT # Matches the Carrier Present (for ACV Arranged Transport)

Secure QR Verification Details

Need Help?

Call: 716-923-7923

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