Sellers and Releasing Parties must follow the procedures below when facilitating vehicle pickup from their location. Compliance with these procedures, including use of ACV’s proprietary QR protocol, is of the utmost importance in order to protect yourself and the purchaser of your vehicle from falling victim to theft.
Skipping this critical step could leave you exposed to vehicle theft, liability under ACV's Terms of Service, and potential financial loss.
ACV Verify is a free app that makes release verification fast and secure. When a carrier arrives to pick up a vehicle with an ACV release slip, use ACV Verify to scan the QR code on their release slip and confirm the pickup is authorized.
1. Download the ACV Verify app from the App Store or Google Play
2. Enter your email and phone number to receive a text message verifying your identity. This step only needs to be completed once during initial setup.
1. When the carrier arrives for pickup, ask them to present their release slip.
2. Open the ACV Verify app on your phone.
3. Tap Scan Release Slip and point your camera at the QR code located on the bottom of the slip.
4. The app will instantly show you whether or not the release is authorized.
The QR code is legitimate and the release is authorized by ACV. You can proceed with the pickup.
The QR code did not match an authorized ACV order. Do not release the vehicle. Contact ACV support immediately at 716-923-7923.
Do I need an account to use ACV Verify?
No. ACV Verify does not require a login or account. Any seller can scan a release slip instantly.
What should I do if a scan shows "unverified" or "invalid"?
Do not release the vehicle. Call ACV support immediately to report the incident at 716-923-7923.
The QR code won't scan. What should I do?
Please try the following steps first:
Is my personal information stored when I scan?
ACV Verify collects the minimum information needed to confirm a pickup authorization. This data is only used for pickup authorization purposes. For details, review the ACV Privacy Policy at https://www.acvauctions.com/legal/privacy-policy.
Can I see the previous pickups I've verified with the ACV Verify app?
Yes. After scanning the QR code for a valid slip, you will receive a text message which contains the vehicle's VIN for your reference.
Can I scan the QR code with my phone's camera app instead?
No. You must always use the ACV Verify app to scan the QR code (camera apps will not scan the QR code).
I'm a carrier–do I need to download this app?
No. Carriers do not need to download or use ACV Verify. Simply present your physical release slip to the seller at pickup.
Email: service@acvauctions.com
Phone: 716-923-7923
For urgent pickup security concerns (i.e. suspected fraudulent release slip), please call us immediately.
