You can pay for auctions you've won from My ACV.
You must pay within 24 hours of the seller accepting your bid. If you don't, we lock your account until you pay, and any arbitration claim you submit for the vehicle isn't valid.
If your account is locked because you didn't pay on time
Call us at 1-800-553-4070, option 4. We unlock your account while you're on the call, so you can pay for your past-due auctions.
You must stay on the call until you've paid for every past-due auction. If the call ends before you pay, we lock your account again. If your account is also locked for another reason, it stays locked until we resolve that too.
After you pay, the auction's status changes to "Finalized".
If you use ACV Transport
You see a price estimate for an open trailer and a closed trailer. Some vehicles have only one option. The pickup location is already set. The delivery address must already be on your account. To add one, follow the steps in How to manage pickup and delivery locations. Adding addresses requires the Admin role.
If you arrange your own transport
We release the pickup slip after you pay. You can pick up the vehicle yourself or give the pickup slip to a carrier of your choice. We don't cover damage caused by a carrier you arrange.
If you pay with a floor plan
ACH is always available. The dropdown can also list floor plans that your account isn't set up with. Select a floor plan only if your account is already set up with it.
Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.
Phone
1-800-553-4070, option 4
This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.
