If we can't fix a title problem in house, we work with the dealer to find a solution. If the dealer can't fix the problem on their own, or if VITU would be faster, we might offer them a new title through VITU, our title resolution partner. We use VITU for a vehicle only if the dealer agrees.
VITU can help with title problems such as:
Before we can submit a request to VITU, we need these from the dealer:
VITU also needs documents that show the chain of custody from the owner named on the title to the dealer. These documents can include:
VITU accepts electronic lien releases and records, and documents can be signed digitally.
After we have everything VITU needs, we submit a request on the dealer's behalf. VITU then issues a new Montana title for the vehicle. The new title usually reaches us within 4 to 8 business days, and we send it to the dealer by overnight priority mail.
We charge the dealer a fee for each title VITU issues. We bill the fee after we mail the title to the dealer.
The following states don't provide motor vehicle records to establish the chain of custody. For vehicles from these states, VITU can't issue a new title unless a scan of the most recent title is available:
Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.
Phone
1-800-553-4070, option 4
This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.
