Disclosures identify vehicle issues at the time of sale. The issues that need to be disclosed are defined by the NAAA sale light system.
Issues with valid disclosures aren't eligible for arbitration.
Valid disclosure channels are:
At physical auctions, verbal announcements made by the auctioneer, seller, or selling representative are also valid.
Disclosures must accurately describe the issue. They can't be ambiguous, confusing, or deceptive, which we determine on a case-by-case basis.
Disclosing dash lights and OBDII codes covers the relevant component system, even without a yellow light. If the underlying issue is outside of that system, or if the issue is severe, a yellow light is required.
Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.
Email
service@acvauctions.com
Phone
1-800-553-4070, option 4
This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.
