For a valid arbitration claim, Purchase Protection+ lets the buyer return the vehicle instead of repairing it. It also extends the buyer's arbitration window by ten calendar days.
If the buyer returns the vehicle, we refund the sale price, buy fee, and transportation costs. We do not reimburse storage, floor plan, or reconditioning fees.
The buyer can add Purchase Protection+ at checkout. If the buyer has already checked out, they can add it within 24 hours of winning the auction.
Purchase Protection+ and Extended Assurance cannot be combined.
Eligibility
The buyer can add Purchase Protection+ if the vehicle meets all of these conditions:
Purchase Protection+ is also unavailable for the following vehicles, regardless of the conditions above:
Resolution
The buyer can return the vehicle only if the arbitration claim is valid and we have offered to cover part of the repair costs.
The buyer has two business days after we send the offer to decide whether to accept the payment or return the vehicle. The day after we send the offer is day one.
If the buyer does not respond by that deadline, we pay the offered amount and close the claim.
Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.
Email
service@acvauctions.com
Phone
1-800-553-4070, option 4
This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.
