Learn what a disclosure is and when a disclosure protects the seller from arbitration.
Learn how long you have to submit an arbitration claim on your vehicle.
Learn what the green, yellow, and red lights mean on the auction page.
After submitting a claim, we'll validate it and determine if it qualifies for resolution.
Go Green protects the seller against a valid arbitration claim.
Purchase Protection+ lets a buyer return a vehicle for a valid arbitration claim and extends the arbitration window.
The buyer can open an arbitration claim when an issue was not disclosed at the time of sale.
Extended Assurance extends a buyer's arbitration window by 10 or 20 calendar days.
A clear, concise guide to help buyers understand arbitration eligibility and disclosure standards on ACV Auctions.
Learn which components, conditions, and issues cannot be arbitrated.
Learn the requirements your arbitration claim must meet to be valid.
Everything you need to know about submitting a claim, providing evidence, and getting to a resolution!
