The buyer can purchase Extended Assurance to extend their arbitration window by either 10 or 20 calendar days. We add the days to the end of the existing arbitration window.
The buyer can add Extended Assurance at checkout or, if they've already checked out, within 24 hours of the seller accepting their bid.
Extended Assurance can be combined with Purchase Protection+.
Vehicles that are listed with a red light aren't eligible for Extended Assurance.
Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.
Email
service@acvauctions.com
Phone
1-800-553-4070, option 4
This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.
