Arbitration: What is it?

The buyer can open an arbitration claim when they believe a vehicle issue wasn't properly disclosed at the time of sale. When the buyer opens a claim, we first determine whether it's valid.

If the claim is valid, we review it against our policy to determine whether it qualifies for resolution. If it qualifies, the resolution depends on whether the auction has Purchase Protection+:

Without it, we help the buyer by covering some of the repair cost.
With it, the buyer can either accept payment or unwind the sale.

If the claim isn't valid or doesn't qualify for resolution, we close it.

The buyer can open only one claim per auction, regardless of the outcome.

The National Auto Auction Association (NAAA) includes late title disputes under arbitration. We handle late title disputes through the Late Title Notice process instead.

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Contact us

Chat (recommended)
‍Log in to our website, go to My ACV, and click the chat bubble.

Email
‍service@acvauctions.com

Phone
‍1-800-553-4070, option 4

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Disclaimer

This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.

Arbitration: What counts as a valid disclosure?

Learn what a disclosure is and when a disclosure protects the seller from arbitration.

Arbitration: How does the arbitration window work?

Learn how long you have to submit an arbitration claim on your vehicle.

Arbitration: Required disclosures and the sale light system

Learn what the green, yellow, and red lights mean on the auction page.

Arbitration: What happens after a claim is submitted?

After submitting a claim, we'll validate it and determine if it qualifies for resolution.

Arbitration: What is Go Green?

Go Green protects the seller against a valid arbitration claim.

Arbitration: What is Purchase Protection+?

Purchase Protection+ lets a buyer return a vehicle for a valid arbitration claim and extends the arbitration window.