Some components wear down with normal vehicle use and are routinely replaced or repaired. A vehicle also shows general wear that isn't a defect. The buyer can't submit an arbitration claim for either.
We assess wear against an expected 15,000 miles per year since the date of manufacture.
A component that isn't on this list may still be considered wearable. Common wearable components include:
Normal wear is the condition a vehicle develops with use, rather than a specific failed component. Wear that isn't on this list may still be normal wear. Normal wear includes:
The buyer also can't submit a claim for:
Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.
Email
service@acvauctions.com
Phone
1-800-553-4070, option 4
This article doesn't replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.
