All of these conditions must be true when the claim is submitted:
All of these conditions must be true when the claim is submitted and remain true until we close the claim:
A claim is valid if it meets all of the conditions above. A valid claim does not automatically qualify for resolution.
Buyers cannot submit arbitration claims on the following vehicles:
Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.
Email
service@acvauctions.com
Phone
1-800-553-4070, option 4
This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.
