How to Manage Arbitration Claims in MyACV

Manage Arbitration claims seamlessly within MyACV to start and track a claim and upload evidence.

To start:

Once you are logged in:

• Select “My ACV”
• Select “Won”
  • If you are under more than one account, you can filter in the top right-hand corner to do so. 
• Once you locate which unit you need to arbitrate select the down arrow to expand the line.
• There are three choices from there for each line. Choose “Arbitration Management.”
• Once you select Arbitration Management you can then start you claim by selecting “Start an Arbitration” 

•  This is where you will begin your claim. Be sure to check out the ACV Arbitration Policy link if you have any questions about what can be claimed. 
• Once you select “Start an Arbitration,” it will give you more choices. You will then select “Start an Arbitration” once more.

• From there you will be asked to input the current miles on the unit. 

• Once you input the mileage you will select “Start Arbitration”

You can then start submitting your evidence. 

What we will be requiring:

• A video and it should include:
  
  • The issues being claimed
  • The VIN in the dash and the door sticker
  • The odometer
  • Any damage being claimed

When a member of the ACV Arbitration Team reaches out they will be requesting the following:

• A Diagnosis and it must include:
  
  • As much information as possible 
  • The name of the diagnosing facility with the point of contact and their contact information
  • Any tests that were performed and results need to be included
  • Must clearly state the concern(s)
  • The cause
  • The needed correction of the issue (we can not accept an estimate with no explanation)

If the diagnosis is too large to submit through the site you can send it via email to the ACV Arbitration Team member.

*Important Disclosure related to towing and diagnosis fees:  in the event that the vehicle, due to condition only, is required to be towed to the shop for diagnosis or if the shop has applied a diagnosis fee, we will be able to reimburse reasonable towing and diagnosis expenses only upon validation of a covered claim.  If the claim is not a covered repair or if the claim is denied in accordance with our policy, we will not be able to reimburse any towing or diagnosis fee.