How to Report a Problem with a Title on MyACV

Having an issue with a title? MyACV allows you to report title-related problems quickly and efficiently. This guide will walk you through the process of reporting a title problem and how to ensure your issue gets resolved as fast as possible.

Step-by-Step Instructions

1. Go to the "Won" tab in MyACV

• Visit MyACV on the top left (next to the Marketplace tab)
• On the left-hand menu, click the “Won” tab

2. Find the vehicle

• Locate the vehicle you need to report a problem for
• Click the three dots (•••) on the right-hand side of the vehicle row

3. Select “Report a Problem”

• A pop-up menu will appear
• Select “Report a problem”

4. Choose “Report a problem with the title”

• On the next screen, click “Report a problem with the title”

5. Describe the issue

• Use the free-form text box to explain the title problem
• Include helpful information such as:
  • If the title was rejected by the DMV, has a mileage discrepancy, or missing POA, etc.
  • Any supporting documents (e.g., rejection notice)
  • Specifics that can help the Title Specialist resolve the issue faster

6. Submit the request

• Once all relevant information is entered, click Submit

FAQs & Common Issues

Q: How long does it take to get a response after submitting the issue?
A: A Title Specialist will typically respond within 48–72 hours.

Q: Can I include someone else as a point of contact?
A: Yes. If someone else should be contacted about the issue, include their name and contact info in your notes.

Related Articles

• How to Request a Title Status Update on MyACV‍

Need Help?

Call: 1-800-553-4070 Option: 2
Email: Titles@acvauctions.com