Arbitration Submission Reasons on ACV Auctions

April 7, 2025

Submitting a vehicle for arbitration on ACV requires selecting the most accurate reason to help ensure a smooth and fair review process. This guide breaks down the approved arbitration submission reasons. It also includes a dedicated section outlining acceptable arbitration reasons specifically for Red Light vehicles.

Categories Available for Arbitration Submissions

Below are categories and reasons accepted for arbitration review:

Vehicle Condition

Exterior
- Body Damage
- Moderate Body Damage
- Major Body Damage
- Glass Damaged/Cracked
- Lights Damaged/Cracked
- Surface Rust
- Moderate Rust
- Heavy Rust
- Penetrating Rust
- Previous Repair
- Aftermarket Modifications - Exterior
- Paint Meter Readings
Mechanicals
- Jump start required
- Engine problem: Engine does not crank
- Engine cranks, does not start
- Engine problem: Engine does not stay running
- Engine problem: Internal Engine Noise
- Engine problem: Runs rough/hesitation
- Engine problem: Engine Overheats
- Engine problem: Timing chain/camshaft issue
- Turbo/Supercharge Issue
- Engine problem: Excessive smoke from exhaust
- Excessive exhaust noise
- Exhaust Modifications
- Suspension Modifications
- Emissions Sticker Issue
- Catalytic Converter Missing
- Aftermarket Parts - Mechanical
- Engine Accessory Issue
- Active Fluid Leak
- Oil level issue
- Oil condition issue
- Engine problem: Oil/coolant Intermix on dipstick
- Coolant level issue
Warning Lights
- Check engine light
- Airbag light
- Brake/ABS light
- Traction control light
- TPMS light
- Battery/charging light
- Driver assist features
- Other warning light
- OBDII codes
- Incomplete readiness monitors
Wheels and Tires
- Aftermarket rims and/or tires
- Damaged wheels
- Incorrectly sized tires
- Damaged tires
- Uneven tread wear
- Mismatched tires
- Missing spare tire and/or equipment
- Tire measurements
Vehicle Details
- VIN
- Odometer
- Transmission
- Trim
- Drivetrain
- Engine
- Fuel type
- Year
- Make Model
- Color
Frame and Unibody
- Structural announcements
- Structural alteration
- Undercarriage surface rust
- Undercarriage heavy rust
- Penetrating rust
Driveability
- Vehicle INOP (does not move)
- Transmission issue
- 4x4/4WD/Drivetrain issue
- Steering issue
- Brake issue
- Suspension issue
Interior
- Seat damage
- Carpet damage
- Dash/instrument panel damage
- Headliner damage
- Interior trim damage
- Interior odor
- Crank windows
- Not equipped with factory A/C
- Electronics issue
- Five digit odometer
- Sunroof
- Aftermarket sunroof
- Navigation
- Backup camera
- Charging cable
- Aftermarket interior accessories
- Airbag deployed
- Climate control not working
- Leather or leather type seats
- Keys present
Title & History
- Title Absent
- Branded title
- True mileage unknown/not actual miles
- Possible flood damage
- Fire damage
- Biohazard
- Repair order attached
- Repossession papers with title
- Repossession papers without title
- Mobility
- Transferable registration
- Sold on bill of sale
Other
- Electrical Charging Cable Missing or Not Working
- Keys Missing or Not Working
- Fuel Issues

Red Light Listings

Damages
- Right Front Fender: Dent/Paint Damage Right Front Fender: Dent/No Paint Damage
- Right Rear Door: Multiple Dents/No Paint Damage
Vehicle Details
- VIN
- Odometer
- Transmission
- Trim
- Drivetrain
- Engine
- Fuel type
- Year
- Make Model
- Color
Tires
- Tire measurements
Other
- Electrical Charging Cable Missing or Not Working
- Keys Missing or Not Working
- Fuel Issues

FAQs & Common Issues:

Q: What if my reason is not found on this list?
A: Choose the reason that best suits the problem you are experiencing.

Need Help?

Call: 1-800-553-4070 Option 3
Email: arbitration@acvauctions.com

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