How to Request a Title Status Update on MyACV

Need a title update? You can quickly request a status update right through MyACV. This guide will walk you through the steps to request a title status update using MyACV and answer common questions about the process.

Step-by-Step Instructions:

1. Go to the “Won” tab in MyACV

• Visit MyACV on the top left (next to the Marketplace tab)
• On the left-hand side menu, click the “Won” tab

2. Find the vehicle and open options

• Find the vehicle you need to request a title update for 
• On the right-hand side of that row, click the three dots (•••)

3. Select “Report a Problem”

• A menu will appear with several options
• Select “Report a problem.” You’ll find the option to request a title update on the next screen.

4. Choose “Request Title Status Update”

• On the next screen, select “Request Title Status Update”

5. Enter your update request

• Fill in the free-form text box with your request (e.g., status update or ETA)
• Including your contact information will help the support team respond more accurately

6. Submit the Request

• Once all details are entered, click Submit

FAQs & Common Issues:

Q: What happens after I submit the request?
A: The Customer Excellence or Title Support team will contact the seller to gather the update and then follow up with you shortly after.

Q: Can I include multiple vehicles in one request?
A: No, each title status update must be submitted per individual vehicle for accurate tracking.

Related Articles:

• How to Report a Problem Title

Need Help?

Call: 1-800-553-4070 Option: 2
Email: Titles@acvauctions.com

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