Once we approve a buyer's Late Title Notice request, we notify the buyer and the seller via email.
The buyer and the seller have until the deadline to meet their obligations. The deadline is set based on when we approve the Late Title Notice (LTN) request. If we approve the request:
The day after we approve the LTN request is day one. For example, if we approve an LTN request on a Monday morning, the deadline is Wednesday.
Regardless of the day, the deadline is always at 5:00 PM ET.
In exceptional circumstances, like a natural disaster, we may extend the deadline. If the deadline is extended, we notify the buyer and the seller.
The seller must deliver the vehicle's title to us by the deadline. The title must be transferable in the buyer's state.
If the title arrives by the deadline and is transferable in the buyer's state
The sale stays together. We verify the title's transferability, then mail it to the buyer.
If the title arrives by the deadline but is transferable only in the seller's state
We set a new deadline at our discretion to give the seller time to make the title transferable in the buyer's state. The buyer has until the new deadline to meet their obligations.
If the seller does not deliver a transferable title by the new deadline, and the buyer has met their obligations, the buyer can unwind the sale. If the buyer has not met their obligations, the sale stays together.
If the title doesn't arrive by the deadline, or isn't transferable in either state
If the buyer has met their obligations, they can unwind the sale. If the buyer hasn't met their obligations, the sale stays together.
We check the following requirements when the buyer makes the request. All of them must still be met at the deadline, or the buyer cannot unwind the sale using the Late Title Notice. The deadline is explained in the "Deadline" section above.
The vehicle must be at an address registered to the buyer's account
If the vehicle's address is not registered to the buyer's account, the buyer must move the vehicle to an address that is.
The vehicle must be in the same condition as it was at the time of sale
The vehicle must not have new damage, repairs, or modifications since the time of sale. All accessories that were included in the sale must be present.
The vehicle must have been driven fewer than 300 miles since the time of sale
We determine the miles driven by reading the photo of the odometer that the buyer submits. If the odometer has decreased since the time of sale, we review the discrepancy on a case-by-case basis.
Additionally, the buyer must submit the following evidence by the deadline to prove the vehicle's condition and mileage:
The buyer must take the photos and video in daylight or similar lighting with nothing obstructing the view of the vehicle. The VIN and odometer must be legible. The photos and video must be clear enough to show dents, scratches, scuffs, and other imperfections on the body.
The buyer must submit the evidence via the Late Title Notice Request Submission Form.
If the buyer unwinds the sale, we reimburse them for the sale price, buy fee, and transportation costs. We do not reimburse for storage, floor plan, or reconditioning fees.
The buyer is responsible for damage to or theft of the vehicle while the vehicle is in their possession.
With the buyer's permission, the seller can re-list the vehicle from its current location. In that case, we re-inspect the vehicle and help the seller create a new listing.
Otherwise, the seller must take possession of the vehicle within ten calendar days after the buyer unwinds the sale. The day after the buyer unwinds the sale is day one.
The buyer must allow pickup during standard business hours, or the buyer and the seller can agree to a different time.
Chat (recommended)
Log in to our website, go to My ACV, and click the chat bubble.
Email
service@acvauctions.com
Phone
1-800-553-4070, option 4
This article does not replace or modify ACV’s policy; it is only a summary. You can find ACV’s policies on our website.
