Once we've confirmed the buyer qualifies for Late Title Notice, we'll notify the buyer and seller via email. For your convenience, each email has information about what happens next and how to proceed.
We know timing is critical for your business. To ensure a fair, transparent, and smooth process for everyone involved, both buyers and sellers have until the final deadline to submit their required evidence or title. This is described in more detail below.
The final deadline is always at 5:00pm EST. For consistency, the day depends on when the Late Title Notice was accepted:
The table at the bottom of our title policy can help you determine your final deadline.
Note: In exceptional circumstances, like natural disasters, we may be forced to extend the deadline. We'll use our discretion to make sure the new deadline is fair and transparent for the seller and the buyer.
The seller must deliver a title to ACV before the final deadline. What happens next depends on the status of the title.
If the title is transferable in the buyer's state, the sale will stay together. We'll mail the title to the buyer within 2 business days.
If the title is transferable in the seller's state but not in the buyer's, the final deadline may be extended to resolve the transferability issue.
If the title is not transferable, the deal will be canceled.
The buyer must tell us where the vehicle is located. If the address is not registered with ACV, the vehicle will need to be moved to a registered lot.
The buyer must also prove that the vehicle is in the same condition and has been driven less than 300 miles since the time of sale. We'll need clear photos of:
The VIN and odometer should be easy to read, and the full exterior should be visible.
We'll also need a video of the vehicle with the engine running. You'll need to walk around the entire vehicle while recording.
The images and video are due before the final deadline.
If the vehicle is not in the same condition, or it's been driven 300 miles or more, the request will be closed and the sale will stay together.
The sale will stay together if:
The sale will be cancelled if:
If the sale is canceled, we’ll quickly reimburse the buyer for the sale price, buy fee, and ACV transportation costs (processed within 2–3 business days). Please note that while we cover core transaction fees, individual expenses like storage, floor plan fees, or reconditioning aren't eligible for reimbursement.
The vehicle will be moved from the buyer's lot in 7-10 calendar days. The seller can optionally let the buyer re-sell the vehicle from its current location. In that case, we're happy to facilitate the re-sale.
Please ensure the vehicle is safely stored until transport arrives and accessible for pickup during business hours (or a mutually convenient time).
We're happy to help! Feel free to call, email, or chat with a live support representative:
This article explains the Late Title Notice process in simple terms and is not a complete summary of the policy. Please read the full policy here.
