When title challenges arise in the automotive wholesale world, time is of the essence, and complicated situations can jeopardize sales, frustrate buyers, and tie up operational resources. That’s where ACV Title Services, powered by VITU, comes in. With ACV's partnership with VITU, sellers and buyers can resolve difficult title issues quickly, stay compliant with state regulations, and avoid costly unwinds.
Below are real-world use cases that demonstrate how VITU helped ACV sellers overcome title hurdles, streamline the sale process, and protect buyer satisfaction.
To be onboarded with Vitu we will need a ACV Limited Power of Attorney (LPOA). The onboarding process takes on average 24-48 hours. Onboarding has to take place before Vitu can process any titles with ACV.
A seller encountered a stalled title situation when their customer failed to return a corrected Pennsylvania title. The ACV Title Team collected key paperwork, including a Bill of Sale and Odometer Statement, and leveraged a Pennsylvania Motor Vehicle Records (PA MVR) to process a new one. VITU handled everything from there and the buyer received a clean, transferable title without delay. Another smooth title turnaround made possible by ACV Title Services powered by VITU.
In Connecticut, vehicles over 20 years old are not issued titles by the state — only a current registration is provided. In this case, a vehicle was listed out of Connecticut without clearly disclosing that no title would be available. While the buyer still wanted to keep the vehicle, their state required a title to complete the registration, and a registration alone wasn’t acceptable.
That’s when the ACV Title team stepped in to keep the deal alive. By using the valid Connecticut registration, an odometer statement, and a reassignment form, Vitu was able to process and deliver a new title.
This is just one example of how ACV and Vitu work together to turn complicated title challenges into successful, completed sales.
After the lien was satisfied, the title was lost in the mail, putting the deal at risk. The ACV Title Team stepped in and, with the seller’s Power of Attorney, worked to reconstruct the chain of ownership. By leveraging the title state’s MVR, an odometer statement, and a Bill of Sale from the customer to the dealer, they were able to piece together the required documentation.
With everything in place, ACV Title Services powered by Vitu processed and issued a new title in just a few days — quickly resolving the issue and keeping the sale on track.
When a seller took in a trade from an active military customer without complete paperwork, the original sale had to be unwound. But once the proper documents were secured, the vehicle was re-listed and VITU swiftly produced a new transferable title in the buyer’s state. Even with a reassignment delay, the buyer still received their title before the title due date.
ACV’s Title Team, partnering with VITU, turns obstacles into wins.
A seller sold a pre-1971 vehicle with only a registration, unaware the buyer would need a title. Since the seller’s state doesn’t issue titles for older cars, VITU issued a new title in the buyer’s name—avoiding a potential unwind. With a registration, Bill of Sale, and Odometer Statement.
ACV’s Title Team was able to work with VITU to save the sale and satisfied the buyer.
These success stories illustrate how ACV Title Services, powered by VITU transforms title challenges into seamless resolutions — protecting deals, keeping customers satisfied, and reducing operational headaches. Whether dealing with lost titles, vintage vehicles, or complex ownership chains, VITU provides a reliable, efficient solution to keep sales on track.
Q: What is VITU and how does it help with title issues?
A: VITU is a Title and Registration Service that helps sellers and buyers resolve title challenges quickly, remain compliant with state regulations, and can be used to avoid deal cancellations.
Q: How long does onboarding with VITU take?
A: Onboarding typically takes 24–48 hours once the ACV LPOA is provided.
Q: Can VITU work on a title case before onboarding is completed?
A: No. Onboarding must be completed before VITU can begin processing any titles for ACV transactions. Onboarding is a one-time process — once a dealer is onboarded, it does not need to be repeated.
Q: What happens if a title is lost by the seller or their customer?
A: If the seller can provide supporting documents such as a Bill of Sale, odometer statement, and lien release, VITU can typically process and issue a new title — often within a week, as long as the dealer is already onboarded.
Note: In the following states, VITU cannot obtain an MVR (Motor Vehicle Record) to complete the chain of ownership: Connecticut, New Hampshire, Utah, Wyoming, Hawaii, South Dakota, and Vermont. In these cases, if a scan of the most recent title is not available, VITU will be unable to provide a replacement title.
Q: Can VITU help if the buying dealer lost the title months after the sale?
A: Yes. Even if over 200 days have passed, VITU can issue a replacement title using ACV’s scanned transaction documents, provided the dealer completes onboarding.
Q: What if the title was lost in transit from a lienholder?
A: VITU can reconstruct the ownership chain using POA and related documents and issue a replacement title, even if 190+ days have passed since the sale.
Q: What if a vehicle doesn’t have a title due to its age or VIN?
A: VITU can work with alternative documents like a bill of sale, previous registration, and odometer statement to issue a new title—even for pre-1971 vehicles without standard titles.
Q: How fast can VITU resolve title issues once paperwork is submitted?
A: In the cases shown, resolution times ranged from 2 to 8 days after paperwork submission, depending on complexity and onboarding status.
Q: Why should a dealer consider using VITU?
A: VITU helps avoid costly delays, ensures regulatory compliance, protects deals from unwinds, and boosts buyer satisfaction through quick and reliable title processing.
Phone: 1-800-553-4070; Option: 2
Email: Titles@acvauctions.com
