Support Center - Seller Articles

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Understanding and Tracking Your Guaranteed Sale Performance in ACV Marketplace

Introducing our unique Guaranteed Sale program, designed to provide sellers with confidence and consistent returns on their inventory. This program ensures that your aggregate sales over a defined period meet a specific value, with "true-up" payments from ACV if needed. Stay on top of your performance and understand how your payouts are calculated.

How to Check the Status of Requested Inspections in ACV Marketplace

Stay informed about your inspection requests! This guide will show you how to quickly and easily track the status of all your pending inspections directly within your ACV Marketplace account.

How to Request an Inspection in ACV Marketplace

Need to schedule an inspection for a vehicle? Our streamlined process in ACV Marketplace makes it quick and easy to submit your request. Follow these simple steps to get started!

How to Generate Past Purchase and Sale History Reports in MyACV

Accessing a detailed history of your transactions is crucial for dealership management and record-keeping. This article will guide you through the simple steps to generate reports for units you've purchased ("won") and units you've sold directly from your MyACV account.

Reporting an Abandoned Vehicle in ACV Marketplace

Welcome! This guide provides step-by-step instructions on how to report an abandoned vehicle within ACV Marketplace. This process is essential to ensure accurate record-keeping and facilitate resolutions when a vehicle remains unpicked up after a designated period.

Printing FedEx Labels Through ACV Marketplace

Welcome! This guide outlines the simple steps to print FedEx shipping labels directly from your ACV Marketplace account. This feature helps streamline your vehicle shipment process, saving you time and effort.

Managing Your Delivery/Pickup Address in MyACV

This guide explains how to add or update a delivery or pickup address in your MyACV account to ensure accurate delivery and smooth pickup for your ACV Marketplace transactions. Please note, this does not cover billing address updates.

Downloading a Dealer License & Resale Certificate using MyACV

Welcome to ACV Auctions' self-service portal for accessing your Dealer License and Resale Certificate. This guide will walk you through the simple steps to download these important documents directly from your MyACV account.

Resolve Title Issues Quickly with VITU

ACV Titles, uses VITU to help resolve complex title issues like lost titles quickly and efficiently.

How a Buyer Can Submit a Notice to Cancel a Deal for a Late Title

Learn how and when to initiate a Late Title Unwind if a seller fails to deliver a negotiable title on time. This guide outlines the steps, qualifying conditions, and your responsibilities as a buyer when canceling a sale due to a late title.

Seller Vehicle Release Procedures

Follow these steps to ensure secure pickup.

How Sellers Can View Offers in MyACV

View Offers from Buyers in MyACV

What are the Different ACV Auction Formats

Learn about the different auction formats on ACV

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