How to View and Respond to Offers (Buying)

May 8, 2026
Support Center

/

How to View and Respond to Offers (Buying)

There are offers that you have sent, counters you have received, and offers that have been accepted or declined.

Steps

  1. From the top navigation, select My ACV.
  2. In the left sidebar, select Offers.
  3. Select the Buying tab.
  1. Use the status filters to sort your offers:
  • New – offers recently received that need your attention
  • Counter Received – seller has responded with a counter price
  • Counter Sent – you have countered and are waiting on the seller
  • Offer Declined – seller has declined your offer
  • Offer Sent – offers you have sent with no response yet

  1. Select any offer row to open the detail and take action.
  2. To respond to a counter, select Accept, Counter, or Decline.

What to expect

Each offer has a 24-hour window. If you or the seller does not respond within that window, the offer expires automatically. You will receive notifications as the deadline approaches.

Need more help? Visit our Support Center or call 1-800-553-4070. Phone support is available Monday-Friday 9am-10pm ET and Saturday 9am-2pm ET.

Related articles