How to Add Users to Bid

June 10, 2026
Support Center

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How to Add Users to Bid

Before You Begin

Only administrative Primary Contacts can add new users to accounts. If you're not the Primary Contact on an account, you should reach out to the Primary Contact to get added!

Steps

1. Log into Marketplace and navigate into MyACV.

2. In the upper right-hand corner of your MyACV screen, you’ll see three horizontal lines (AKA - "hamburger menu"), click those. Then click "Settings."

3. On the left hand side, select the tab "Manage Users" and "New User"

4. Select the appropriate permissions for the user being added.

  • Full Access users are considered authorized "reps" on your account. They will have access to bid & buy (please note: they should also be set up as a rep on your Auction Access account!)
  • Restricted Access users will have access to everything but bidding and buying on the Marketplace (e.g. - back office users - MyACV visibility, TitleHub)

5. Once added, you will receive a confirmation message on the bottom right hand corner of your screen.

Need Help?

ACV Customer Service
📧 service@acvauctions.com
📞 1-800-553-4070 (Option 4)
💬 Chat with us in MyACV!

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