ACV Auctions

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Welcome to the ACV Auctions Support Center, your go-to resource for answers, guidance, and assistance. Whether you need help with registration, bidding, payments, transportation, arbitration we’re here to ensure a seamless auction experience.

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How to Use Virtual Lift

Virtual Lift lets you view a high-definition recording of the vehicle’s undercarriage without visiting the lot in person.

Auction

How to Use Audio Motor Profile (AMP)

AMP (Audio Motor Profile) lets you hear a high-definition recording of the vehicle’s engine before you place a bid.

Buyer

How to Read a Vehicle Condition Report

A Vehicle Condition Report gives you a detailed, inspector-verified picture of a vehicle before you bid. You can access it by clicking any vehicle card in the Marketplace.

Auction

How to View the Run List for Auctions that are Coming Soon

The Coming Soon run list is a preview of vehicles that are scheduled to go live in an upcoming auction.

Buyer

How to Filter and Search for Vehicles

ACV’s search and filter tools help you narrow the Marketplace to the exact inventory you want. Filters can be saved so you don’t have to set them again.

Auction
Buyer

How to Browse the Marketplace

The Marketplace is where you find, filter, and bid on vehicles available across ACV’s auction network. Auctions are organized by status and can be sorted and filtered to match what you’re looking for.

Buyer

How to Set a Proxy Bid

A proxy bid lets you set the maximum amount you are willing to pay. ACV will automatically bid on your behalf in $50 increments up to that amount, so you don’t have to watch the auction in real time.

Buyer

How to Place a Bid

Bidding on ACV happens in real time. Bids are placed in $100 increments and are binding. Before bidding, confirm you have a payment method set up on your account.

Buyer

ACV Buyer's Guide

A clear, concise guide to help buyers understand arbitration eligibility and disclosure standards on ACV Auctions.

Arbitration
Auction
Buyer
New
Payments

How to Save a Vehicle to Your Watchlist

The Watchlist lets you bookmark vehicles you want to monitor without placing a bid immediately. You can watch and bid from the Watchlist at any time before the auction closes.

Buyer

How to Report a General Issue in MyACV

Need to report an issue with a purchased unit? MyACV makes it quick and easy to report problems. This guide will walk you through the steps for submitting an issue and help ensure it gets resolved as quickly as possible.

Buyer

How to Apply for ACV Capital

Interested to learn more about America's fastest growing floorplan? Follow these quick and easy steps to sign up for ACV Capital today!

Buyer
Capital

FAQ's for New ACV Users

Understanding Buyer Fees

Understanding Vehicle Condition Lights

How to Browse the Marketplace

How to Place a Bid

ACV Buyer's Guide

How to Apply for ACV Capital

How to Finalize a Won Vehicle in ACV Marketplace

Printing FedEx Labels Through ACV Marketplace

Managing Your Delivery/Pickup Address in MyACV

Downloading a Dealer License & Resale Certificate using MyACV

Getting Transport Quotes and Setting Up an Order in MyACV

Understanding Gate Pass Timelines

How to Report a Problem with a Title on MyACV

How to Manage Arbitration Claims in MyACV

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