Buying: How to report a problem

You can download a prepaid shipping label from Title Hub in My ACV.

After submitting a claim, we'll validate it and determine if it qualifies for resolution.

Purchase Protection+ lets a buyer return a vehicle for a valid arbitration claim and extends the arbitration window.

Extended Assurance extends a buyer's arbitration window by 10 or 20 calendar days.

Learn whether your Late Title Notice request will be accepted based on our qualifications.

Follow these quick and easy steps to get reps and back office users added to your ACV account

Title Hub is where you monitor the status of title transfers for every vehicle you have purchased on ACV.

The Offers section tracks all Make Offer activity on the buying side.

My ACV gives you a single view of every auction where you currently have a bid.

Auction Events are curated sales tied to specific sellers, fleet programs, or auction formats.

You can download spreadsheet exports of your transaction history directly from My ACV.

Need help understanding the buyer fee on each vehicle you purchase through the platform?

If you have forgotten your ACV password or are locked out of your account

If a vehicle does not fit your buying criteria, you can hide it from your Marketplace feed so it stops appearing in your results.

AMP (Audio Motor Profile) lets you hear a high-definition recording of the vehicle’s engine before you place a bid.

The Coming Soon run list is a preview of vehicles that are scheduled to go live in an upcoming auction.

ACV’s search and filter tools help you narrow the Marketplace to the exact inventory you want. Filters can be saved so you don’t have to set them again.

The Marketplace is where you find, filter, and bid on vehicles available across ACV’s auction network. Auctions are organized by status and can be sorted and filtered to match what you’re looking for.

A proxy bid lets you set the maximum amount you are willing to pay. ACV will automatically bid on your behalf in $50 increments up to that amount, so you don’t have to watch the auction in real time.

Bidding on ACV happens in real time. Bids are placed in $100 increments and are binding. Before bidding, confirm you have a payment method set up on your account.

The Watchlist lets you bookmark vehicles you want to monitor without placing a bid immediately. You can watch and bid from the Watchlist at any time before the auction closes.

Need to report an issue with a purchased unit? MyACV makes it quick and easy to report problems. This guide will walk you through the steps for submitting an issue and help ensure it gets resolved as quickly as possible.

A Guaranteed Sale is an auction launched with a $0 reserve and a guaranteed sale price that we commit to in advance.

Congratulations on your recent win in ACV Marketplace! This guide will walk you through the essential steps to finalize your purchase, including managing checkout options and confirming payment.

Accessing a detailed history of your transactions is crucial for dealership management and record-keeping. This article will guide you through the simple steps to generate reports for units you've purchased ("won") and units you've sold directly from your MyACV account.

This guide explains how to add or update a delivery or pickup address in your MyACV account to ensure accurate delivery and smooth pickup for your ACV Marketplace transactions. Please note, this does not cover billing address updates.

Quickly & easily get quotes and book orders with ACV Transportation online!

Learn how to generate won/wold auction reports in MyACV

ACV Titles, uses VITU to help resolve complex title issues like lost titles quickly and efficiently.

Your pickup slip might be released on the day you check out, the day after, or 5 days after.

Learn which components, conditions, and issues cannot be arbitrated.

How to Use ACV Auctions Market Report

Learn How to Submit a Late Title Unwind

Place an offer on unsold auction vehicles

What are In Negotiation Auctions

Learn the requirements your arbitration claim must meet to be valid.

This guide will show you how to submit a Late Title Notice request on My ACV.

You can request a title status update on My ACV

You can report a title problem from My ACV.

Everything you need to know about submitting a claim, providing evidence, and getting to a resolution!

Create a Saved Search on ACV